We have a 100% guarantee of satisfaction. For any reason if you are not completely satisfied with any of our products, you may return them for a prompt refund or exchange. Unless otherwise specified, customers are responsible for all shipping charges including taxes and duties to and from our facility. Merchandise must be carefully packaged and secured, shipped prepaid by courier service of your choice. We cannot be held responsible for lost packages, so we recommend using a traceable shipping method. A 5% restocking fee will be assessed to all credit card orders that are returned. No returns will be accepted for international shipments. If however the return is a result of our error, you received an incorrect or defective product or product that has manufacturing fault report us within the 59 days of the invoice date, We will pay the return shipping costs and happily refund or exchange the product for you.
KAX reserves the right to determine if instrument is not damaged and is merchantable. Products that are purchased
from KAX and returned after the 59 Days Return Period will be subject to a restocking fee which is listed below:
01-07 Days = Full Refund
08-14 Days = Full Refund
15-28 Days = Full Refund
29-44 Days = Full Refund
45-59 Days = Full Refund
60-74 Days = 50% of Total Amount
75-89 Days = 25% of Total Amount
+90 Days = Will Not Accept Return
KAX will not accept returns on:
Custom made or custom laser marked instruments
Damaged, Abused, and Sterilized instruments
Sterile and Disposable products
How to return?
To validate our Warranty Policy for your particular item. Subject to prior approval, Follow the 3 steps below to return
merchandise to us; Please be prepared to provide us with the following information:
Step 1: Before returning any product to us, call +1(224)425-7408 or email us at firstname.lastname@example.org to request an RMA
number (return merchandise authorization). Please have your original invoice number available when calling. If you
-Your Company Name
-Product number to be returned
-Condition of product/s to be returned
-Reason for return request
Step 2: Once you receive the Return Merchandise Authorization number from us, clearly mark your RMA number on
the return package. This will make it easy for our warehouse personnel to identify your return and process your order
in a timely manner.
Step 3: Mail your returned items to the address given by our returns department.
The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization